Name: Crisp Linen Co. — Hotel Linen Service in Austin
Address: Austin, TX, US
Telephone: (305) 972-2716
Price range: $$

Question 1

How do you set our par levels?

Accepted Answer

We start from your room count, average occupancy and your busiest turnover days, then build in a buffer for sold-out nights and group arrivals. We review it with you after the first few weeks and adjust — par levels should follow your real demand, not a spreadsheet guess.

Question 2

Can you handle a sudden sold-out weekend or a group block?

Accepted Answer

Yes. Tell us about known peaks (a conference, a wedding block, a holiday) and we stage extra ahead of time. For surprise spikes, your account manager can flex the next delivery rather than leaving you short.

Question 3

Do you provide the linen, or do we?

Accepted Answer

Both models work. You can rent our inventory so there's no capital tied up in sheets and towels, or we can launder linen you already own (a 'customer-owned goods' program). Many properties run a mix.

Question 4

What's the typical delivery schedule?

Accepted Answer

Most hotels are on a fixed route — often two to several pickups and drops a week depending on volume — timed around your check-out and turnover rhythm. We lock the windows with you during onboarding.

Question 5

What does it cost, and how does it compare to running our own laundry?

Accepted Answer

Outsourced linen is billed by what you actually use — per occupied room or per pound — so the cost rises and falls with occupancy instead of a fixed payroll, equipment and utility bill running around the clock. An on-premise laundry ties up capital, labor and floor space whether you're sold out or half full. We'll price your real volume and par levels so you can compare like for like; most properties come out ahead once they count the true cost of labor, water, energy and replacing machines.

Question 6

What happens to linen that's lost or worn out?

Accepted Answer

Some loss and wear is normal — a few percent a cycle, between stains, damage and the towel that leaves in a suitcase. We track it openly, rotate aging stock out before it looks tired on a bed, and replace within agreed terms so your par stays whole. You see the numbers; there's no surprise replacement charge buried in the invoice.

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